{"id":28125,"date":"2026-06-12T08:01:32","date_gmt":"2026-06-12T12:01:32","guid":{"rendered":"https:\/\/addsww.com\/?page_id=28125"},"modified":"2026-06-12T08:07:58","modified_gmt":"2026-06-12T12:07:58","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/addsww.com\/en\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28125\" class=\"elementor elementor-28125\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d673866 e-con e-atomic-element e-flexbox-base e-08c63b6 \" data-id=\"d673866\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d673866\" data-e-type=\"e-flexbox\" data-id=\"d673866\">\n    \t\t<div class=\"elementor-element elementor-element-3d92b3f elementor-widget elementor-widget-text-editor\" data-id=\"3d92b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Return &amp; Refund Policy<\/h1><p><strong>Last Updated:<\/strong> June 2026<\/p><p>At AddSWW, customer satisfaction is important to us. Because many of our products are handcrafted, customized, and made-to-order, special return conditions apply.<\/p><p>Please read this policy carefully before placing an order.<\/p><h2>1. Order Cancellation<\/h2><h3>Before Production Begins<\/h3><p>Orders may be canceled within 24 hours after payment for a full refund.<\/p><h3>After Production Begins<\/h3><p>Once production has started, a cancellation fee may apply to cover materials, labor, and processing costs.<\/p><p>Refund amounts will be determined based on the production stage at the time of cancellation.<\/p><h3>Completed Orders<\/h3><p>Orders that have been completed, packaged, or shipped cannot be canceled.<\/p><h2>2. Customized Products<\/h2><p>Customized products include, but are not limited to:<\/p><ul><li><p>Custom makeup<\/p><\/li><li><p>Custom head selection<\/p><\/li><li><p>Customized body options<\/p><\/li><li><p>Special requests<\/p><\/li><li><p>Personalized modifications<\/p><\/li><\/ul><p>Because these products are made specifically for the customer, customized items are generally non-refundable and non-returnable unless a manufacturing defect exists.<\/p><h2>3. Returns<\/h2><p>Due to the personal nature of our products, returns are accepted only under the following conditions:<\/p><h3>Eligible Return Conditions<\/h3><ul><li><p>Product arrived damaged during shipping.<\/p><\/li><li><p>Product has a significant manufacturing defect.<\/p><\/li><li><p>Wrong product was delivered.<\/p><\/li><li><p>Major discrepancy from the confirmed order.<\/p><\/li><\/ul><p>Customers must contact us within 72 hours of delivery and provide:<\/p><ul><li><p>Photos<\/p><\/li><li><p>Videos<\/p><\/li><li><p>Order number<\/p><\/li><li><p>Description of the issue<\/p><\/li><\/ul><h2>4. Non-Returnable Items<\/h2><p>The following situations are not eligible for return or refund:<\/p><ul><li><p>Change of mind<\/p><\/li><li><p>Personal preference changes<\/p><\/li><li><p>Minor color differences<\/p><\/li><li><p>Minor makeup differences<\/p><\/li><li><p>Minor measurement variations<\/p><\/li><li><p>Improper maintenance<\/p><\/li><li><p>Damage caused by misuse<\/p><\/li><li><p>Normal wear and tear<\/p><\/li><li><p>Customized products without manufacturing defects<\/p><\/li><\/ul><h2>5. Damaged or Defective Products<\/h2><p>If your product arrives damaged or defective:<\/p><ol><li><p>Contact us within 72 hours of delivery.<\/p><\/li><li><p>Provide clear photos and videos.<\/p><\/li><li><p>Our support team will review the claim.<\/p><\/li><\/ol><p>Depending on the situation, we may offer:<\/p><ul><li><p>Replacement parts<\/p><\/li><li><p>Repair solutions<\/p><\/li><li><p>Partial refund<\/p><\/li><li><p>Full replacement<\/p><\/li><li><p>Full refund (if applicable)<\/p><\/li><\/ul><h2>6. Refund Processing<\/h2><p>Approved refunds will be issued to the original payment method.<\/p><p>Processing times vary depending on the payment provider:<\/p><ul><li><p>PayPal: 3\u20137 business days<\/p><\/li><li><p>Credit Cards: 5\u201315 business days<\/p><\/li><li><p>Other payment methods: subject to provider policies<\/p><\/li><\/ul><p>Shipping fees are generally non-refundable unless the return is caused by our error.<\/p><h2>7. Refused Deliveries<\/h2><p>If a package is refused by the customer without prior authorization:<\/p><ul><li><p>Original shipping fees<\/p><\/li><li><p>Return shipping costs<\/p><\/li><li><p>Customs charges<\/p><\/li><li><p>Handling fees<\/p><\/li><\/ul><p>may be deducted from any eligible refund.<\/p><h2>8. Customs and Import Duties<\/h2><p>Customers are responsible for understanding local import regulations.<\/p><p>Refunds will not be provided for:<\/p><ul><li><p>Customs refusal<\/p><\/li><li><p>Import restrictions<\/p><\/li><li><p>Local legal limitations<\/p><\/li><li><p>Failure to pay duties or taxes<\/p><\/li><\/ul><h2>9. Lost Packages<\/h2><p>If a package is confirmed lost during transportation, AddSWW will investigate with the carrier and provide an appropriate resolution, which may include a replacement or refund.<\/p><h2>10. Return Authorization<\/h2><p>Do not return any product without first obtaining approval from AddSWW Customer Support.<\/p><p>Unauthorized returns may be refused and returned to the sender.<\/p><h2>11. Contact Us<\/h2><p>For refund and return requests, please contact:<\/p><p><strong>AddSWW Customer Support<\/strong><\/p><p>Email: <a href=\"swwlee@addsww.org\">swwlee@addsww.org<\/a><\/p><p>Website: <a href=\"http:\/\/www.addsww.com\/\">www.addsww.com<\/a><\/p><p>Please include your order number and detailed information regarding the issue.<\/p><p>We are committed to resolving all customer concerns fairly and professionally.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Last Updated: June 2026 At AddSWW, customer satisfaction is important to us. Because many of our [&hellip;]<\/p>\n","protected":false},"author":275366899,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_joinchat":[],"footnotes":""},"class_list":["post-28125","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"newspack-article-block-landscape-large":false,"newspack-article-block-portrait-large":false,"newspack-article-block-square-large":false,"newspack-article-block-landscape-medium":false,"newspack-article-block-portrait-medium":false,"newspack-article-block-square-medium":false,"newspack-article-block-landscape-intermediate":false,"newspack-article-block-portrait-intermediate":false,"newspack-article-block-square-intermediate":false,"newspack-article-block-landscape-small":false,"newspack-article-block-portrait-small":false,"newspack-article-block-square-small":false,"newspack-article-block-landscape-tiny":false,"newspack-article-block-portrait-tiny":false,"newspack-article-block-square-tiny":false,"newspack-article-block-uncropped":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"aab0526","author_link":"https:\/\/addsww.com\/en\/author\/aab0526e470f40c5d\/"},"uagb_comment_info":0,"uagb_excerpt":"Return &amp; Refund Policy Last Updated: June 2026 At AddSWW, customer satisfaction is important to us. 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