Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We accept returns of unused items with original tags attached within 7 days of receipt. Certain items, such as those on special offer, are non-returnable and non-exchangeable.
How do I start a return or exchange?
只需前往我们的退货门户网站，输入您的订单号和邮箱地址，然后按照步骤操作即可。如果您符合条件，我们将为您提供预付退货标签。
When will I get my refund?
我们收到并检查您的退货后，将在 5-7 个工作日内将退款退回到您的原支付方式。
Can I have a different head sculpt decoration?
Certainly! If you need a different head style or would like to customize a design, please contact us.
Ordering & Payment
What payment methods do you accept?
We accept payments via Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and bank transfer.
Can I apply a promo code or gift card at checkout?
是的！您可以在结账付款前，在指定字段中输入您的促销代码或礼品卡信息。
Can I modify or cancel my order after placing it?
Order processing is very fast; please contact us as soon as possible, and we will do our best to accommodate your request for changes or cancellation.
Do you offer pre-orders?
是的，部分商品支持预购。预购详情（预计发货日期、费用等）将在商品页面上明确标明。
Shipping & Delivery
Where do you ship?
We currently ship to North America, Europe, and select other countries and regions. Shipping costs and delivery methods will be calculated at checkout.
How long does shipping take?
As these are heavy items, they are typically shipped via sea freight, with a standard transit time of 15 days. If air transport is required, please contact our online sales team to arrange for the additional shipping costs.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking link. You can also track your order at any time via your AddSWW account.
What if my package is lost or delayed?
如果您的物流跟踪信息超过 5 天未更新或您的包裹丢失，请联系我们的客服团队，我们将尽快帮您解决问题。
Sizing & Fit
How do I know what size to order?
每个产品页面都包含详细的尺码指南和版型说明。我们还提供模特尺码供您参考。
Are the sizes of your adult dolls standardized?
Our products follow standard sizing, but we still recommend checking the description for each item.
How should I choose the size of the genital opening?
Since silicone is extremely soft and pliable, opting for a tighter channel size yields the best results.
If my genitals are of an unusual size, can the length be customized?
Certainly. If your genital size is exceptionally small or large, please contact us for advice on selecting the right size.
